Faqs
Common Questions & Answers
FAQs
Find answers to frequently asked questions right here!
Explore the topics below for quick solutions and helpful information. If you don’t see your question here, feel free to reach out—we’re here to help!
Visit our website and click on the "Sign Up" button. Follow the on-screen instructions to fill in your personal details, such as your name, email address, and password.
Yes, you have the option to login using your existing social media accounts, such as Facebook and Google. Simply select the relevant option during login, and you will be guided through the process.
Yes, verifying your email address is required to complete the registration process. This helps ensure the security of your account and allows us to communicate with you regarding important updates.
If you don't receive the verification email, check your spam or junk folder. If it’s not there, try resending the verification email through the registration page or contact our support team for assistance.
Once logged in to your account, go to the "Patients" menu where you can view and download your health records. Ensure that your account is verified for secure access to this information.
No, creating a personal account is free of charge.
If you encounter any issues during registration, please contact our support team. Provide details about the problem you are experiencing so we can assist you promptly.
Registering for a personal account allows you to access personalized health services, track your medical history, manage appointments, and receive tailored health information and updates.
Yes, you can update your personal information by logging into your account and navigating to the account settings.
After registration, you will receive a verification email. Click the link in the email to verify your email address and activate your account.
Click the "Sign Up" button on our website and select "Professional Account." You will need to provide details such as your name, email address, professional credentials, and create a secure password.
No, you do not need to provide payment information to register for a free basic account.
We offer a range of pricing plans to suit different needs, including a basic plan and various premium plans with additional features. You can view detailed pricing information on our "Plans" page.
No, there are no hidden fees. All costs are clearly outlined on our pricing page, and you will only be charged the amount displayed at the time of purchase.
If you have any questions about pricing or need assistance, please contact our customer support team. You can reach them via email, phone, or through the support form on our website.
Once your professional account is set up and verified, log in and navigate to the appointment management section. From there, you can schedule, reschedule, and manage appointments with patients.
Payments are processed through the payment details you provide in your account settings. You create an invoice and receive payments from users.
We accept payments via bank transfers and Stripe. When you pay by bank, it needs to be verified.
Yes, you have the option to login using your existing social media accounts, such as Facebook and Google. Simply select the relevant option during login, and you will be guided through the process.
Professional accounts manage patient appointments, easily communicate with patients through messaging system, and share important health information.
No, creating an institution account is free of charge. However, some advanced features or services may require payment. You can view detailed pricing information on our "Plans" page.
Visit our website and click on the "Sign Up" button. Select "Institution Account" and fill out the registration form with your institution’s details, including name, address, contact information, and a representative’s email address.
To manage appointments, log in to your account and navigate to the "Appointments" section. Here, you can cancel appointments and view appointment history.
Payments are processed through the payment details you provide in your account settings. You set a invoice and you will receive payment to users.
To update your institution’s information, log in to your account, navigate to the "Settings" section, and make the necessary changes.
Go to the "Professionals" or "Patients" section within your account dashboard. You can add new users, and manage the personal information of existing users from this area.
To respond to messages, log in to your account and access the "Messages" section. Here, you can read and reply to incoming messages, as well as send new messages to patients or professionals.
We offer a range of pricing plans to suit different needs, including a basic plan and various premium plans with additional features. You can view detailed pricing information on our "Plans" page.
To delete your account, please contact our support team. You can reach them via email, phone, or through the support form on our website.
Access reviews by navigating to the "Reviews" section in your account. Here, you can view feedback left by patients.
You can reach our support team by emailing [email protected], or using the live chat feature available on our website.
If you forget your password, click on the "Forgot Password" link on the login page. Enter your registered email address, and you’ll receive instructions on how to reset your password.
Yes, we prioritize the security of your personal and health information. Our website uses advanced encryption and security protocols to protect your data and ensure compliance with healthcare regulations.
To delete your account, please contact our support team. You can reach them via email, phone, or through the support form on our website.
For free accounts, there is no charge at registration. For paid plans, you will typically be billed immediately upon selecting a subscription plan.
You can choose a professional, select a date and time, and confirm your appointment. If you are a new user, you can create an account to start scheduling appointments.
Your current membership plan will be canceled when you pay for a new plan.
Log in to your account and go to the "Appointments" section. You can cancel your appointments from here.
A 403 error occurs when you do not have permission to access the page, usually due to insufficient access rights or restrictions set by the website.
To change the website language, find a language selection menu in the top bar, and choose your preferred language from the available options.
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